I cannot import or set up the AppCheck private internal scan hub because of an error

If you encounter an error when importing the AppCheck scan hub appliance see if the error you encounter is described below.  If it is not please contact AppCheck Technical Support.

Controller SATA is not supported

The .ova file AppCheck provides contains both a disk image and a set of configuration defaults that instruct your virtual machine software how to configure the appliance.  For storage control the configuration uses a SATA controller.  Some older VM platforms do not support SATA controllers.

If this is the case for you the recommended course of action is to upgrade your virtual machine software.

If that is not possible, you can configure the VM with a different storage controller (eg IDE), but you will need to extract the disk image from the .ova file and configure the VM manually.  This will be a non-standard deployment and AppCheck Technical Support may not be able to resolve problems you encounter, but we will try.  Also bear in mind using other controllers such as IDE may result in poor performance and long running scans.

The .ova file is a tar archive, so you should be able to extract the contents just like you would a .tgz file.  Once you have the disk image from the .ova contents you can set up a new VM using that image, being sure to confirm to the hardware requirements described in the internal hub setup guide.